Privacy Policy

What type of information do we collect?

We receive, collect, and store any information you enter on our website or provide us in any other way. This includes:

Personal Information: Name, email address, phone number, and any communications you send through our enquiry or booking forms.
Technical Data: Internet protocol (IP) address used to connect your computer to the internet, login data, and purchase history.
Session Information: We may use software tools (such as cookies) to measure and collect session information, including page response times, length of visits to certain pages, and page interaction information.

How do we collect information?

When you conduct a transaction on our website or contact us through a form, as part of the process, we collect the personal information you give us. Your personal information will be used for the specific reasons stated below only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate our services (such as VR bookings and events);
To provide our users with ongoing customer assistance and technical support;
To be able to contact our visitors with general or personalised service-related notices and promotional messages;
To comply with any applicable laws and regulations in Australia.

How do we store, use, share and disclose your personal information?

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

How do we use cookies and other tracking tools?

Our website uses cookies to improve your experience and analyse traffic. These are small files stored on your device that help us recognise you and remember your preferences.

Wix Cookies: Wix uses essential cookies for security and system monitoring.
Third-Party Cookies: Services like Google Analytics or social media apps used on this site may have their own policies regarding how they collect and store information. You can manage or disable cookies through your browser settings, though some site features may not function correctly without them.

How can you withdraw your consent?

If you do not want us to process your data anymore, or if you would like to access, correct, or delete any personal information we have about you, please contact us at cs@bhvr.com.au.